At Top Notch Depot, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free refund policy to ensure your peace of mind.
1. Eligibility for Refunds
- Refunds are available for items returned within 30 days of delivery of your item.
- Refund eligibility must be 30 days upon receiving the order.
- Items are accepted in any condition (opened or unopened).
- Proof of purchase, such as an order confirmation or receipt, is required to process a refund.
2. Non-Refundable Items
The following items are not eligible for a refund:
- Items marked as “Final Sale” or “Non-Returnable” on the product page.
- Gift cards or store credit.
- Personalized or custom-made items, unless defective.
3. How to Request a Refund
To request a refund:
- Email support@TopNotchDepot.com with your order number and a brief explanation of the issue.
- Our customer service team will respond within 2 business days with instructions for returning the item.
- Once the returned item is received and inspected, we will process your refund.
4. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- If the return is due to our error (e.g., defective or incorrect item), we will cover the return shipping costs.
5. Refund Processing
- Refunds will be issued to the original payment method.
- It may take 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
- If you do not see the refund within this time frame, please contact your bank or payment provider directly.
6. Exchanges
We do not offer direct exchanges. If you wish to replace an item, please initiate a return and place a new order for the desired item.
7. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us at support@topnotchdepot.com within 7 days of delivery.
- Include photos of the damaged or defective item in your email.
- We will arrange a replacement or refund at no additional cost to you.
8. Late or Missing Refunds
If you have not received your refund after 10 business days:
- Check your bank or credit card account for pending transactions.
- Contact your payment provider, as processing times may vary.
- If you still have concerns, email us at support@topnotchdepot.com for assistance.